1. Please fill out everything in the "Required Information" field on the booking page.
2. If you need to book for transfer between 11:00pm~5:00am contact us at firstname.lastname@example.org
. An additional charge of $10 USD (Sedan, Van) / $15 USD (Big Van) / $30 USD (Big bus) will apply between 11:00pm~5:00am.
(For example, in such case extra charge will apply. Your plane arrives at the airport later than 10:00pm, then your estimated pick up time will be later than 11:00pm.)
3. If you depart from Seoul to the airport on Saturday, Sunday, holiday or snowy day, please depart at least 7~8 hours before the flight schedule.
4. If the luggage that hasn't been informed in advance do not fit in the van for any reason (excess number/size of bags), it is your responsibility to hire another van and pay the full charge on the day.
5. Please meet your driver first before you pick up a sim card, a wifi device or anything else at the airport.
6. If you don't come out to the meeting location for over 1.5 hours from the meeting time without prior notice, it will be regarded as a no-show
. In this case, no refund/no change can be made and making a full payment is needed to arrange another driver.
7. For big bus option, meet & greet service is not available. Please go to the information center and contact the driver.
8. No refund will be issued even if you end up not using the service on the day due to duplicate booking from any other transfer providers, unless you cancel in advance according to the cancellation policy.
9. If you have one arrival at Terminal 1 and one arrival at Terminal 2, please have one arrival come to the other terminal. Free transportation between terminals is available at the airport. The driver will not pick up at both Terminal 1 & 2 on a single booking.