Can small children ride the sled at Vivaldi Park Snowy Land?
Yes, children over 24 months and under 110 cm in height may ride the sled with an adult. However, access to some facilities may be limited for safety reasons.
Can I bring a stroller or wheelchair on this tour?
Yes, strollers and wheelchairs are welcome. Please inform us in advance by emailing experience@trazy.com.
Is there an English-speaking guide?
Yes, this tour includes an English and Chinese-speaking tour staff.
Can I change the tour date or number of people after booking?
Yes, you can request changes up to 2 days before the tour date. To modify your booking, please contact us at experience@trazy.com at least 2 days in advance.
Is hotel pickup and drop-off included?
No, hotel pickup and drop-off are not provided. Please join the tour at one of the following locations: Hongik University Station, Myeongdong Station, or Dongdaemun History & Culture Park Station.
How many strawberries can I take home?
You can take home 150 grams of strawberries that you pick yourself.
What happens if Eobi Ice Valley is not frozen?
If the ice formations at Eobi Ice Valley do not freeze due to warm weather, the tour may be canceled. In this case, you will be informed in advance and receive a full refund.