You can load your suitcase or stroller on the bus. After booking, please inform us of any large luggage along with your reservation number, and we will notify the tour operator and leave a note.
Will the tour be canceled in case of rain or bad weather?
The tour will proceed as scheduled regardless of the weather. If the tour is canceled for any other reason, we will inform you via email or messenger.
What should I show on the day of the tour?
Simply show the reservation email you received after booking to the staff on the day. Please make sure to check your inbox.
Can I change the pickup location?
Yes, please email us at experience@trazy.com during business hours to request the change.
Can I change the date of my tour?
You can request a date change by emailing us at experience@trazy.com. Or, if you're logged in, you can do so from My Bookings. *Please note that date changes are subject to cancellation policies. Date changes can be made free of charge only within the 100% refund period.
What if the flowers haven't bloomed yet?
Even outside peak blooming season, you'll still be able to see some flowers and experience the spring atmosphere during the festival. We recommend frequently checking local government websites or social media accounts for the latest updates.
Are meals included?
Meals are not included in the tour, but you will have time to eat during your free time at each location. Feel free to ask the staff for food or restaurant recommendations.