Please keep in mind
1. Please present valid ID and confirmation email to pick up the tickets.
2. If you purchase 2-Day Pass, no partial refund will be issued even if you attend the event only for 1 day.
3. Lost, stolen, damaged or destroyed tickets cannot be reissued.
Cancellation policy
11 days before the reserved date: 100% refund
10 days before the reserved date: 4,000 won cancellation fee per ticket
7~9 days before the reserved date: 90% refund
3~ 6 days before the reserved date: 80% refund
1~ 2 days before the reserved date: 70% refund
On the reserved date or less: Non-refundable
*If you would like to reschedule your reservation, please check the availability with us at least 11 days before the original reserved date (no later than 5:00pm KST).
1. You cannot transfer the tickets to others (the customer’s name under the reservation cannot be changed).
2. Change in the number of tickets / partial cancellation is available only when the customer who originally made the reservation requests. The change / cancellation will be processed according to the cancellation policy.