While they may walk and play with the dogs, and keep the place quite clean, I am leaving this review because they use negative reinforcement on the dogs. Previously I quite liked this dog cafe and had a good impression, but this one incident which happened just earlier this weekend made me shocked, angry and disappointed. I saw an employee scare a corgi with a plastic bottle (i.e. something like a 1.5l soft drink bottle) strapped onto a stick so that it would stop barking. The corgi was growling softly warning away the employee (because it was afraid of the bottle). I was just next to the corgi, sitting between it and the employee. In fact, I was the one who had coaxed the corgi to come down from the ledge it had previously been standing upon - so that the corgi could be next to me and I could calm him down. Suddenly, after the corgi came down to sit next to my leg, the employee grabbed the corgi and I recall something like him pinning the corgi down onto the floor. Next thing I heard a high-pitched shriek from the corgi and felt wetness on my leg - it was so scared and started it had peed. All the dogs then rushed over due to the commotion and the employee removed the corgi. I don't see the need for the employee to have treated the corgi in such a way when it had stopped barking and the only reason why it was growling was because of the very bottle the employee was holding. After the incident I saw that the corgi was more wary and cautious. Please treat your dogs better.