How early should I book my shared transfer from Suvarnabhumi Airport (BKK)?
It is strongly recommended to book your coach at least 2 hours after your flight's estimated arrival time. This allows sufficient time for luggage pick-up, visa and immigration processing, and customs clearance.
What happens if my flight is delayed and I miss the coach?
If your flight delay causes you to miss the coach, the service provider can reschedule you on the next available departure for an additional 50 baht per person, provided your original booking was at least 2 hours after your flight ETA. If no seats are available or it was the last departure of the day, you will need to arrange an alternative transfer.
What should I do if I miss the transfer for reasons other than a flight delay?
No refund will be issued for missed transfers caused by reasons other than a flight delay.
How should I prepare for hotel pick-up in Pattaya?
Please be ready in your hotel lobby at least 10 minutes before your confirmed pick-up time. Vehicles may arrive 10–30 minutes earlier or later depending on traffic. Drivers will not wait for customers who are not ready at the designated pick-up time.
How is luggage handled during the shared transfer?
Staff will assist with loading and unloading your luggage. Fragile items should be clearly marked, and it is your responsibility to supervise your valuables. Items such as cash, jewelry, electronics, antiques, or fragile goods are not recommended for transport. Clearly label all baggage with your name and destination address.
Is insurance included with the shared transfer?
Yes, basic insurance covers up to 50,000 baht for medical expenses and 100,000 baht for accidental death or disability per passenger. It is recommended to have your own travel insurance for additional coverage of medical expenses, damages, or lost items.